Aug 10
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A Few Benefits Of An Processes And Procedures Manual For A Small Business.
An operations manual may perform numerous functions within your company. It supplies a pre-made instruction manual for new workers. It supplies a reliable source for current workers. It identifies responsibilities and clarifies expectations. More significantly, it offers written instructions for each of the procedures required to manage your business successfully.
The essence of the operations manual is to write down those processes that have tested effective in the past. By using history experience you know how to more successfully manage future results. There is no need to reinvent the wheel each time a process should be performed, or a trouble should be tackled. By documenting the best method to execute the process, the action steps are available to any worker, at any occasion the task should be carried out.
The operations manual enables you to start to delegate responsibilities and tasks. Personnel will understand what you expect, and how you desire them to perform. It allows you to make clear to staff what you expect, in regard to effort and results. You may then assign without the worry that they won’t as you desire. Your desire is the business way. You remove yourself from being the principal reason for the company’s success-the system or procedure is the reason. If the process is correctly followed, the consequence is basically exactly the same as if you had in fact completed the job yourself.
This can also be a tremendous advantage to employees. They do not have to speculate what you would like. The operations manual plainly establishes those desires, in terms of outcomes and the actual actions required to achieve those outcomes. Indeed, unclear expectations are one of the main complaints regarding small business owners from their workforce. If you desire staff to attain certain results, you must tell them-they aren’t mind readers.
Clients also profit from increasingly consistent service. An employee may be unclear how to supply excellence customer service, or his ideas on the topic can be inconsistent with the owner’s. In each instance, the client could ultimately suffer. By identifying the specific steps requisite, quality client service becomes less of an individual matter, and results in being entrenched in the system.
When you have a preference as regards any duty within your company, you ought to document how you desire that assignment to be executed. This will help you, your employees, and your customers. Everyone wins when this occurs.
A well-documented policies and procedures manual makes expectations clear to the member of staff and to the owner. A large amount of the process of developing a manual entails clarification. Identifying the steps required and accurately documenting those steps fosters clarity-ambiguous or imprecise wording will result in uncertainty. And frequently the process of putting standard operating policies and procedures on paper will help you to identify steps that you carry out routinely without any cognizant thought.
Finally, your manual will provide value to your business. It will create a company less dependent on the owner. As a consequence, the business becomes a viable entity in and of itself. A business that can function without the direct, daily direction of the owner is a valuable business.
No matter your ultimate aim for your company, an operations manual will help the business run more efficiently on a daily basis. Delegation and instruction turn out to be simpler, daily operations are more consistent, and the excellence of customer service is higher. The end effect is fewer “fires” and problems for the owner. Instead of being a captive to your company, you are able to really take pleasure in owning your business.
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CAREER OPPORTUNITY
Make San Jose State University Your University of Choice
Job Title: Student Conduct Coordinator
Job ID: 13821
Full/Part time: Full-time
Regular/Temporary:
Temporary
Department:Office of the Vice President Student Affairs
Compensation
Classification: Student Services Professional II
Anticipated Hiring Salary: $3519
- $3615/month
Salary Range: $3519 - $5002/month
FLSA status: Exempt
About the Position
****This position is temporary until May 30, 2011.****
The Office of Student Conduct & Ethical Development is an integral unit within the Division of Student Affairs. The role of this office is to administer the Student Conduct Code and the Student Organization Code of Conduct in a manner that is consistent with the core values of fairness, honesty and integrity. The Office of Student Conduct & Ethical Development is committed to the ethical development of our students while still balancing the interests of our community at large.
The Student Conduct Coordinator reports to the Director of Student Conduct & Ethical Development. The Student Conduct Coordinator assists with the review and adjudication of alleged violations of the Student Conduct Code. This position performs duties under general supervision but works independently to utilize a developmental approach to enforcement of the Student Conduct Code, utilizing Executive Order 1043 and SJSU policy.
Responsibilities include, but are not limited to:
- Receive reports of alleged violations of the
Student Conduct Code and determine if violation should proceed to the judicial process
- Issue
charges to students as appropriate through formal notification process
- Assign appropriate
informal educational/disciplinary sanction. Ensure completion of informal sanctions
- Assist with
special programs and special events to further educate the campus community about behavioral
expectations
- Presents information in classrooms, at student organization events, faculty
orientation and other venues
- Writes reports and maintains accurate files of disciplinary
proceedings.
Education and Experience
A bachelor's degree from a four-year college or university in one of the
behavioral sciences, public administration, business, or related field and two years of full-time
professional student services work experience in the area of student conduct. A Master's degree in
job-related field may be substituted for one year of professional experience.
Knowledge, Skills & Abilities
- Demonstrated working knowledge of student development theories
relevant to a metropolitan university, and demonstrated sensitivity and understanding of the needs
of SJSU's diverse student body.
- Demonstrated ability to maintain confidentiality and
appropriately handle sensitive communications with students, employees and external agencies.
-
Demonstrated working knowledge of application of educational approach to student discipline in a
university setting.
- Skills in mediation or ability to acquire these skills.
- Demonstrated
ability to establish positive working relationships with students, faculty, administrators, staff
and community members.
- Thorough knowledge of methods, procedures and practices; English
grammar, business writing, punctuation and spelling.
- Demonstrated ability to compose and
appropriately format correspondence and reports.
- Demonstrated working knowledge of software
applications: word processing, spreadsheet, database management.
- Demonstrated ability to
perform accurately in a detail-oriented environment.
- Demonstrated ability to handle multiple
work priorities, organize and plan work and projects.
- Demonstrated ability to research,
understand and apply a variety of state, federal, CSU, and SJSU policies and procedures.
-
Demonstrated strong written and oral communication skills including the demonstrated ability to
effectively present information and respond to questions from groups of managers, faculty, staff,
students, media, and community members.
- Demonstrated ability to function well independently and
within a team.
- Demonstrated ability to write reports, business correspondence and
policy/procedure manuals.
- Demonstrated ability to analyze data and synthesize information into
a summary report.
- Demonstrated ability to define problems, collect data, establish facts, and
draw valid conclusions.
- Demonstrated customer service and public relations skills.
-
Demonstrated working knowledge of Title 5 Section 41301 of the California Education Code
desired
- Demonstrated ability and experience in working one-on-one with students, particularly
regarding issues where conflict or sensitive referrals are involved
- Ability to analyze
moderately complex situations accurately and, within defined guidelines, develop and adopt effective
courses of action
Preferred Qualifications
Working knowledge of higher education, mediation and non-violence
literature is preferred. Candidates should also possess experience giving presentations. We also
prefer experience working with students at the university level.
Posting Date
7/26/10
First Screening Date
8/9/10. This position is open until filled; however, applications received
after the first screening date will be considered at the discretion of the university.
Required Application Materials
Resume
Letter of Interest
SJSU Online Employment
Application: To apply, please visit our website at: http://my.sjsu.edu/jobs/
The Work
Experience section is required for an application to be complete.
Note to the Applicant
Evidence of degree(s) or certification(s) may be required at time of hire.
Every applicant who reaches the final level of interviews will be required to submit their
fingerprints to the Livescan Prints Service through the University's Police Department. SJSU will
pay all costs associated with this procedure.
Equal Employment Statement
SJSU is an Equal Opportunity/Affirmative Action employer committed to
nondiscrimination on the basis of race, color, religion, national origin, sex, sexual orientation,
gender status, marital status, pregnancy, age, disability, or covered veteran's status consistent
with applicable federal and state laws. Reasonable accommodations will be provided for applicants
with disabilities who self disclose.
University Shared Values
Learning: Valuing education and promoting life-long learning.
Student
and Employee Success: Placing our highest priority on academic success and personal
growth.
Excellence: Setting the highest standards in all we do.
Integrity: Being honest, fair
and accountable for our actions.
Diversity: Respecting diversity and recognizing the strength
this factor brings to our community.
Community: Valuing collaborative relationships.
Contact Information
One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250 Fax:
408-924-1784 Email: hrsg@sjsu.edu
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